Frequently Asked Questions
While we love nothing more than chatting to our clients about storage, and helping them unpick knotty storage issues, we’re all about making things easier for you. So, we’ve compiled this handy list with answers to some of the most common questions about storage.
If your question is not answered here, feel free to reach out to us – we’re here to help.
Personal storage refers to renting a self-storage unit or locker to store your personal belongings. People use personal storage for a variety of reasons including freeing up space in your home, storing your belongings while travelling, securing your valuable items and providing a safe and secure environment to store the contents of your home while you move.
Your ideal storage unit size will depend on the amount and type of items you want to store. The best place to start is to make a list of the items you want to store and their sizes.
Consider the height of the unit as well as the floor dimensions and the type of items you want to store, as some items (such as boats) may require a taller unit. If in doubt, talk to our friendly team, we’ll help you find the exact right unit size for your needs.
To keep your belongings safe, the entire Modbox Self Storage site is protected 24/7 by the latest security systems, including surveillance cameras, gated access, and individually locked and alarmed units.
To ensure your stored items remain undamaged in storage, wrap fragile items in bubble wrap or packing paper, and use sturdy professional moving boxes. For more information, take a look at our Storage Tips.
Modbox Self Storage offers 24/7 access to your storage unit, so you can store or retrieve your belongings whenever you need them – with NO advance notice or after-hours access fees required.
The short answer is “almost anything”, including furniture, electronics, appliances, sporting gear, tools, gardening equipment, books, clothes, personal items, collectables, cars, skis, pushbikes, and much more.
However, in the interests of safety and hygiene, we ask that you do not store food or perishable goods, living plants or creatures (including humans), odorous goods or compressed gases.
Also, illegal items, flammable liquids or combustible materials, weapons, explosives (including fireworks), chemicals, radioactive materials, toxic waste, asbestos, biological agents or any other dangerous materials may not be stored in your unit at any time.
If you’re in doubt about any item that you’d like to store, please talk to a member of our friendly team about it before storing.
With a wide range of units to choose from, we cater for all types of business storage solutions – whether it’s a small off-site record depot, a base of operations for your trade business, or a full-scale inventory warehouse, we’ve got you covered.
Our commercial storage units provide space to store your business equipment, inventory, and other items. Business storage can help your company maximise the available space on your premises, so you can expand without having to move locations. You save money and avoid the disruption that moving can create.
By storing sensitive documents, records and stock items at our secure self storage site, you also benefit from state-of-the-art security systems and convenient 24-hour access to your stored items.
Choosing the right business storage solution depends on the size and type of items you need to store, the frequency of access required, and the level of security needed.
Modbox is conveniently located in a flood-free zone near the airport and businesses such as Harvey Norman. Our thoroughly modern site offers 24/7 keyless accessibility, with wide driveways to accommodate all types of trucks and vehicles, ample parking, and amenities such as on-site trolleys and box shop.
Yes. Our on-site manager and friendly team are available during office hours to assist with any questions or queries you may have.
Our business storage units can accommodate a wide range of items, including office furniture, electronics, inventory, equipment, and documents.
However, certain items are prohibited and/or require special storage conditions. Please see “What can I store in my personal storage unit?” above for more details on these.
If you’re at all in doubt about whether you can store an item, please check with the friendly team at our storage facility.
At Modbox, we take the safety and security of your business assets very seriously, which is why we’ve protected our entire site with the latest security systems, including 24/7 surveillance cameras, gated access, and individually locked and alarmed units.
To further ensure the safety of your stored items, we recommend that you use sturdy professional moving boxes and packing materials to protect your items from damage.
Also, consider purchasing insurance to protect against loss or damage. Talk to our friendly team today for advice on insurance to suit your needs.
You may need vehicle storage if you have a classic or antique car that you want to protect from the elements or if you’re going on an extended trip and need to store your vehicle while you’re away.
Vehicle storage can also be useful if you have limited parking space or live in an area where parking is difficult to find.
Our extensive selection of storage units can accommodate a wide range of vehicles, including motorcycles, jet skis, cars, fleet vehicles, delivery vans, trucks, RVs, caravans, boats and trailers. Stored vehicles can be securely accessed 24/7 at the brand new Modbox storage facility, which offers flood-free indoor and outdoor vehicle storage options.
Yes. With our 24-hour automated access system, you’ll be free to store and retrieve your car, caravan, boat, trailer, jet ski or any other vehicle from our site as and when you need to.
Plus our site is monitored 24/7 by CCTV cameras and floodlit at night time, so you’ll be safe and secure while you’re hitching up.
Before storing your vehicle, it’s essential to prepare it properly to prevent damage or deterioration.
Start by cleaning the interior and exterior and making sure the fluids are topped off. Remove any valuables and dispose of any perishable items that could attract rodents or pests.
Consider using a car or boat cover to prevent dust, dirt, and moisture from accumulating on the vehicle’s exterior.
It’s a good idea to use a battery keeper or start the engine occasionally to keep the battery charged. Also, move the vehicle from time to time to prevent flat spots from forming on the tires.
Modbox Self Storage uses all the latest security systems, including 24/7 CCTV surveillance cameras, automated gated access, and individually locked and alarmed units to ensure that your vehicle stays safe and sound while in storage.
For your complete peace of mind, we recommend that you consider purchasing insurance to protect against theft or damage.
Yes. While we take every precaution to ensure the safety and security of all stored items on our site, we recommend that our storers take out the appropriate level of insurance to cover their stored items against loss or damage while in storage.
It’s worth checking with your household contents insurer as this may be included in some policies.
If you’d like advice on storage-specific insurance policies, please talk to our friendly team.
Learn More With Our Storage Tips
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We understand that life takes unexpected turns, which is why we stay flexible and will do our best to accommodate your changing requirements.
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Whatever you need, you’ll find our team friendly, approachable, knowledgeable and ready to help you out with advice on every aspect of your storage experience.
